Chris
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Activity overview
Latest activity by Chris-
Chris created an article,
How does my shipping claim get paid (Cabrella)?
During the claim filing process, you will be prompted to provide claim payee information, as well as payment preference type. In most cases, claims are paid via a paper check mailed to you within 5...
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Chris created an article,
What does my claim status mean (Cabrella)?
When you file a claim, you will be required to submit additional required documents to support your claim. These documents are in the form of a checklist and the checklist will be specific to the t...
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Chris created an article,
When should I submit a shipping claim (Cabrella)?
For damaged claims, you can file right away. For lost claims, it is best practices to file the claim as soon as a package has missed an expected delivery. The insurer investigates every loss and th...
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Chris created an article,
Who do I follow up with about my Cabrella shipping claim?
Through the claim portal at www.ecabrella.com/claims/gowholesale, select the ‘Check Claim Status’ option and enter the tracking number and your zip code. This will take you to your claim status. If...
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Chris created an article,
How do I submit a shipping claim with Cabrella?
All claims can be filed through the claim portal at www.ecabrella.com/claims/gowholesale . Please save this URL as this is where you will follow up with your claim, as well as handle all communicat...
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Chris created an article,
What is covered by insurance (Cabrella)?
Cabrella insurance covers the invoice value of the goods plus the shipping costs.(product and shipping up to the max amounts by shipment type with no product type exclusions – though tax is excluded)
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Chris created an article,
Are there any holds for making an OFFER?
Yes, there is a 1% hold for every offer made (note this is not a fee, but a hold to ensure the payment is valid).
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Chris created an article,
Are there any holds on Bank Wire payment for Accepted offers?
Yes, when making a purchase using bank wire on goWholesale, a pre-authorization of 10% of your subtotal will be placed on your default credit card on file. You will have up to 7 days to complete ch...
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Chris created an article,
How can I contact Customer Support?
email: support@gowholesale.com Phone: (866) 987-6546 Live chat on the website (chat icon that is found at the bottom at the page) Our Support team is available from Monday to Friday, 9am to 6pm EST.
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Chris created an article,
Can I pay for multiple orders at the same time?
Yes, specifically for Wire Transfer and PayPal payments. For credit card payments each order needs to be paid for individually.