Account Management
- Can I pay for multiple orders at the same time?
- How can I add a listing to a Wishlist?
- How can I add a payment method to my account?
- How can I add multiple shipping /billing addresses to my account?
- How can I check the status of a payment?
- How can I check the status of my orders?
Account Registration
About Us
Billing & Payments
- Am I able to pay for an order by credit card as a non-US buyer?
- Are my payment details stored securely in “My Wallet”?
- Are there any fees associated with the different payment methods?
- Can I use multiple payment methods to pay for an order?
- How long do I have to pay for my order after I win an offer or have an offer accepted?
- How long does it normally take for a payment to clear?
Buying Merchandise
- Are there any holds for making an OFFER?
- Are there any holds on Bank Wire payment for Accepted offers?
- How can I cancel an offer?
- How do I know if my offer was accepted?
- How does your offer system work?
- What different conditions of merchandise do you sell?
Searching For Merchandise
Shipping
- Can I arrange my own shipping?
- Can I change the shipping address on my order?
- Can I consolidate multiple orders into one shipment to save on shipping fees?
- Can I get a shipping quote before I pay?
- Do you ship outside of the United States?
- Do you ship overseas?
Refunds & Returns
- Can I cancel an order after it's been paid?
- Can I return merchandise after I receive it?
- Do you provide warranties on your merchandise?
- How long does it normally take to process a refund?
- I changed my mind, can I return my order?
- If I return merchandise, will I receive a refund?